Questionnaire
Star of Excellence
1. The ability of a provider to offer seamless collaboration with their clients to understand, empathize and solve client’s business problems
Understanding of client business
Ability to identify technology solutions that can solve clients business problems
Service provider's responsiveness
Willingness to take ownership of issues that are important to the client
Effectiveness in working with other suppliers in client ecosystem
2. The ability of a provider to demonstrate capabilities in action towards delivering client value
Ability to deliver a seamless transition
Ability to meet client's delivery expectations
Performance against agreed SLA’s
Proactive delivery of continuous improvement
Fulfillment of its role as a service provider
3. Reflection of how well a provider offers translates its industry and technical know-how to solve unique business mandates for their clients
Ability to leverage broader experience and apply to client organization
Ability to solve important business problems through innovation
Extent to which provider has successfully executed innovation within client organization
Extent to which provider drives innovation conversations
Ability to provide value beyond scope
4. Preparedness and implementation of how well a provider manages the governance of the services during the overall client engagement
Effectiveness of the governance framework
Quality of performance reporting
Effectiveness of the risk management framework
Effectiveness of change management
Willingness to report on non-compliance and offer solutions
5. The aptitude, passion and attitude of service provider personnel that delivers the services to clients
Ability to provide access to subject matter experts
Capability of the provider personnel client interacts with
Extent to which provider personnel work as part of client team
Extent to which provider personnel align with client organization’s culture
Ease of working with provider personnel
Star of Excellence - Emerging Technology
1. How well did the provider?
Socialize the idea within client's business
Build executive awareness and support
Identify the target business processes
Demonstrate a functional (demo) model
Identify the required process, people and technology changes
Build comprehensive risk registers
Provide skilled and capable team members
Create an easy working relationship with client's team
Ensure the Provider team aligned with client's business’ culture
Design an effective governance plan
Identify the likely return on investment
Design success measurement criteria
Validate business requirements from stakeholders from across client's business
Identify opportunities for process disruption
Consider opportunities for expansion beyond the initial scope
2. How well did the provider?
Assist in establishing a business case
Build targeted business solutions
Build and implemented prototypes
Build a comprehensive change management plan
Design effective risk management processes
Execute small scale implementation
Provide skilled and capable team members
Create an easy working relationship with your team
Ensure the Provider team aligned with your business’ culture
Implement an effective governance plan
Measure return on investment
Implement a monitoring and reporting framework
Identify improvement initiatives for the prototype(s)
Validate organization wide requirements
Develop a roadmap for optimization and innovation
3. How well did the provider?
Design an enterprise wide solution
Identify implementation partners
Design an effective enterprise wide rollout plan
Implement effective change management
Implement effective risk management
Execute large scale implementation
Provide skilled and capable team members
Create an easy working relationship with client team
Ensure the Provider team aligned with client business’ culture
Adhere to, and refined where necessary, the governance framework
Demonstrate large scale business outcomes
Implement business level SLAs
Establish a program of continuous improvement initiatives
Share industry best practice
Inspire client to explore other potential applications within client business