What is the Star of Excellence?
The Star of Excellence is an independent recognition based on industry wide “Voice of the Customer”. The Star of Excellence is an award for service providers who have consistently demonstrated highest standards of client service excellence. The award is based on feedback collected through an online survey, which is designed and administered by ISG.
Providers and ISG Advisors may nominate their clients to participate. Clients may also register on the microsite to provide feedback on service providers within their ecosystem.
It is our vision that the Star of Excellence will be recognized as the leading industry award for client service excellence and serve as the beacon for measuring client service excellence.
Why is ISG running this program?
Now in its third successful year, ISG is running this program for the benefit of the sourcing industry. We believe it is critically important to reward and recognize providers who are consistently delivering outstanding customer experiences. By making customer experience a key competitive differentiator, the Star of Excellence will encourage the broader industry to make this a key focus area.
As the largest trusted, global technology research and advisory firm, ISG has the market permission to run this program. Our role in this program is to facilitate structured conversations about client service and establish gold standards in measuring it.