"ISG is excited to institute the first-ever service quality awards program for the $100 billion-plus global sourcing industry. The awards, based on the most comprehensive data set of client experience metrics in the technology service industry, aim to provide actionable feedback to providers and help the entire industry raise its game."
Partner, Global Leader - Research
The ISG Star of Excellence Awards™ rankings were derived from ISG's groundbreaking global 2019 "Voice of the Customer" Service and Technology Provider Perception and Performance Study, completed in September 2019.
In 2019, we surveyed more than 100 service providers through 1,400+ buy-side enterprise executives from more than 600+ enterprises. The enterprise respondents all had direct exposure to providers and represent a broad cross section of industries, company sizes, geographies and areas of responsibility.